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Help & support

Contact support

Email hello@balloonflowai.com with a short description of the issue, the screen you were using, and any error message you saw. Please do not include passwords, full payment-card numbers, or other sensitive information.

Membership and billing

BalloonFlow Pro is $29.99 per month in the United States after a 7-day free trial for eligible new subscribers. Membership is billed through Apple on iPhone or Google Play on Android. Open BalloonFlow, go to You → View membership & limits, and choose Already subscribed? Recover Pro access if an active membership is missing. This reconnects an existing store subscription; it does not request a refund. To manage or cancel, use Apple Account → Subscriptions on iPhone or Google Play → Payments & subscriptions → Subscriptions on Android.

Using BalloonFlow

See the BalloonFlow guide for photo analysis, mockups, Theme Studio, Community, and the Pro Jobs & Proposals workflow.

Privacy and account deletion

Review the Privacy Policy for photo and account-data details. To permanently delete your account and BalloonFlow data, open You → Delete account and data inside the app or visit the account deletion page.

Legal

Read the Terms of Use and Community Guidelines.